Return Policy

At Schmidt Jewelers, Inc. we want you to be happy with your purchase. We gladly accept returns and exchanges on standard items bought from our store or from our website. Standard items are pieces we normally stock. Special orders, custom work, and anything customized for you are not included. Please read through the following before starting a return so we can take care of it quickly.

Returning Your Purchase

If you bought your item in person, you are welcome to bring it back to our store on Summit Street. If you do not live nearby, contact us through our online form to start a return request and we will walk you through it.

If you ship an item back to us, we recommend sending it by registered post and insuring it with your carrier for the full value of the merchandise. If you choose not to insure it, you are responsible for any loss or damage. We cannot accept responsibility for returns without tracking or delivery confirmation showing the package reached our store. Please pack returns in the original box or another sturdy shipping box with enough packing material to keep the piece safe.

Please send all returns to:
Schmidt Jewelers, Inc.
511 N Summit Street
Arkansas City, KS 67005

Return Conditions

You have 30 days from the date of purchase to return or exchange an item. Items must come back to us unused and in saleable condition.

If there is any chance you may return a piece, please keep all of the original packaging, certificates, boxes, and warranty paperwork. Merchandise returned without the original packaging and paperwork is subject to a 10 percent restocking fee.

Special orders, custom work, and personalized or customized items are not eligible for return.

Receiving a Refund

Items paid for with a credit card are refunded back to the same credit card used for the original purchase. Website orders are refunded through the payment method you used on the website. Cash and check purchases are refunded by check within 10 days of the return.

Exchanges

We are glad to exchange a standard item within 30 days of the date of purchase, as long as it comes back unused, in saleable condition, and with its original packaging and paperwork. Because many pieces are one of a kind and can be difficult to match exactly, you may choose store credit for the same amount instead. Custom work, special orders, and personalized items are not eligible for exchange.

Gift Returns

Gifts returned without a receipt are eligible for exchange or store credit only. Please bring the item back in its original packaging. A gift that shows signs of wear or use cannot be accepted.

Order Cancellations and Amendments

We work to process and ship orders quickly, so we are not always able to change an order once it has been placed. If you need to return an order for any reason, please send it back within 30 days of purchase following the steps above and we will take care of the refund. If something is not right on a personalized or custom piece, please contact us as soon as you can.

Personalized Items

Personalized items and custom jewelry are made specifically for you, so they are not eligible for return. If you are not happy with a custom piece, please contact us and we will do our best to make it right.
Schmidt Jewelers, Inc.
511 N Summit Street
Arkansas City, KS 67005

Custom and Special Order Items

Because of the special nature of custom and special order items, these pieces are not eligible for return or refund. Any product that has been built, sized, or altered at your request, including ring resizing, falls under this category and is not eligible for exchange.

All colored gemstones are enhanced unless the description of the merchandise or the paperwork accompanying your purchase specifically notes otherwise.

If you have any questions about a return, please do not hesitate to contact us. We want you to be happy with your purchase and we are always glad to talk through any concerns or explain our policies in more detail.
Schmidt Jewelers, Inc.
511 N Summit Street
Arkansas City, KS 67005